THUNDER BAY—Tbaytel will provide all postpaid mobility customers with a three-day credit as compensation for the inconvenience caused by the national Rogers network outage on July 8.
In a statement to TBnewswatch Monday, the company said the credit will show up on invoices next month.
It noted that Tbaytel will now cover costs for a period that surpasses the actual duration of the outage.
In addition, refunds will be provided to postpaid mobility customers who were subscribed to a US DailyPass for one day of the service.
Invoices will be automatically credited, and there is no need for customers to contact Tbaytel.
The company noted that its fibre and wireline networks remained fully operational to provide internet, WiFi and landline services to residential and business customers for the duration of the Rogers outage.
It said this allowed for alternative continued connectivity, which lessened the impact of the outage in the region relative to other parts of Canada.
Rogers said last week it will compensate its customers with a credit representing five days of service.
